Returns & Exchanges
At BAISI HAIR, we strive for complete satisfaction with your luxury hair extensions and offer a 30-day return window for items in their original, unopened condition. Please ensure all lace remains uncut and original packaging is intact to qualify for a full refund or exchange.
Initiate Your Request
Contact our customer support team at support@baisihair.com within 30 days of delivery to receive your Return Authorization Number and the correct return shipping address.
Prepare the Package
Securely pack the hair extensions in their original bundle ties and silk packaging, ensuring the product is unused, unwashed, and the lace is not altered.
Ship the Items
Send your package using a trackable shipping service and provide the tracking number to our team so we can monitor your return's progress.
Quality Inspection & Refund
Once our quality control team verifies the condition of the hair, we will process your refund or exchange within 3-5 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing